According to the Bureau of Labor Statistics, Computer Support Specialists have a median pay of $53,470 per year, and the job outlook is projected to grow 11% from 2016 to 2026 (faster than average). Computer Support Specialists provide help and advice to computer users and organizations.
Working in an IT help desk position means that you would have to utilize your active listening skills to understand people’s problems for the majority of the day. Your job is fast-paced, and multi-tasking is a skill needed for the role. Being an IT help desk technician is an entry-level role for recent-graduates. Read below on why you should pursue an IT help desk position after graduating from college.
1A Jumpstart To Your IT Career
After graduating from college, you have decided that IT is a field that you want to get into. The IT help desk position is a great entry point to jumpstart your IT career. You can expect to work in an IT help desk position for 1 to 3 years before advancing up the ladder. Recent graduates should express eagerness to learn when interviewing for the IT help desk position. Check out the STEAM Boston Job Board to find your next opportunity.
2Be a Professional in Troubleshooting
In an IT support role, you are providing technical support across the company (this may be in person or over the phone). You are also responding on time to service issues and requests. The IT help desk position is a perfect opportunity for recent graduates to be a professional in troubleshooting technical issues.
Sometimes end-users at the company you’re working for might think that you’re the expert that should know everything, but sometimes you won’t know every answer. If you don’t know the answer, be proactive, and ask your team members for help. If you don’t know the answer, there is a chance that someone in your team has dealt with the problem before. Nowadays, using Google search is a helpful tool to help you solve daily technical issues.
3Opportunity to Improve Your Soft Skills
The IT help desk position is a customer-facing role, whereas your customers are the employees in your company. Soft skills are essential because it enables you to interact with others in your organization effectively. Critical thinking, written communication, active listening, verbal communication, and conflict resolution are some of the skills that will be used in the IT help desk role. Even the Chief Information Officer (CIO) uses these soft skills every day, so it might be your chance to be proficient at them in your role.
4A Steppingstone to Advance to Your Next Opportunity
The IT help desk role can be a steppingstone to advance to your next opportunity. With your troubleshooting skills and soft skills, you will be prepared to climb up the ranks. Hard skills can get you the job, but soft skills can take you to the next level. As a college graduate, the IT help desk position is perfect if you do want to become an IT project manager, Chief Information Officer (CIO), or Network Administrator in the future.
Looking for a job after graduation, then check out our STEAM Boston Job Board!